Patient Services Rep
Company: Cooper University Health Care
Location: Lakewood
Posted on: May 4, 2024
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Job Description:
About us At Cooper University Health Care, our commitment to
providing extraordinary health care begins with our team. Our
extraordinary professionals are continuously discovering clinical
innovations and enhanced access to the most up-to-date facilities,
equipment, technologies and research protocols. We have a
commitment to its employees by providing competitive rates and
compensation, a comprehensive employee benefits programs,
attractive working conditions, and the chance to build and explore
a career opportunity by offering professional development.Discover
why Cooper University Health Care is the employer of choice in
South Jersey.
Short Description This position has a strong emphasis on customer
service to our patients.
Must ensure quality patient scheduling, positive telephone
etiquette and customer
satisfaction in support of the mission of Cooper University
Hospital.
Serve as the front line contact person for all incoming
patients.
Greet, register, schedule, collect point of service copays and
provide general information to
patients and their families using AIDET.
Must have the ability to be organized, take independent action and
project Cooper's values
to both customer and co-workers.
Serves as patient's non-clinical navigator during discharge
coordination.
Experience Required Minimum one year of recent registration or
billing experience working in a medical facility preferred.
Proficiency in patient registration, scheduling, medical insurance
pre-certifications, authorizations and referrals preferred. Epic
experience preferred. Excellent organizational, written/verbal
communication and teamwork skills. Demonstrated performance of
excellent customer service skills.
Education Requirements High School Diploma or equivalent
required.
Special Requirements Customer service oriented attitude/behavior as
well as a pleasant and poised demeanor and excellent phone
etiquette. Must possess excellent communication skills both verbal
and written. Must be skilled in the use of computers. NAHAM
Certified Healthcare Access Associate (CHAA) certification
preferred.
Keywords: Cooper University Health Care, Lakewood , Patient Services Rep, Sales , Lakewood, New Jersey
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