Financial Counselor (Customer Services) - Bilingual English/Spanish required

Company: Monmouth Medical Center
Location: Fort Monmouth
Posted on: November 4, 2025

Job Description:

Job Title: Financial Counselor Location: Monmouth Medical Center Department Name: Patient Financial Services Req : 0000220874 Status: Hourly Shift: Day Pay Range: $20.60 - $25.84 per hour Pay Transparency: The above reflects the anticipated hourly wage range for this position if hired to work in New Jersey. The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience. Job Summary : The Financial Counselor (Customer Services Representative) position supports the reduction of Accounts Receivables for the Patient Financial Services department. The Representative may also perform a variety of duties including assisting patients directly with their bill or other financial aspects of their care, correspondence response, billing and re-billing, certain denial issues, prompt handling of Accounts Receivable credits and trend monitoring. Under limited supervision, determines liability on patient accounts, and works with patients or their representatives to provide financial assistance or secure payment. Facilitates processing of Medicaid and other financial assistance application and initiates eligibility determination for Health System's charity care fund. Essential Functions : Take actions that will support maximization of collection of balances due or account resolution from all sources. Meets Quality and Productivity expectations Facilitate account resolution. Accurately identify, follow-up on, or correct billing errors, lower than expected reimbursement, or denials for correction for submission or resubmission to patients and/or insurance carriers. Accurately perform actions on accounts that will result in the least amount of time and effort to bring an account to resolution based on job specific priority matrix Timely identify, research, and resolution any issues that may cause delays in payment or account resolution. Identify and recommend opportunities to improve collections and follow-up activities Work collaboratively across teams, with peers, and revenue cycle departments Job Requirements : HS diploma Bilingual- Spanish and English required (Please indicate on application/resume) 1-2 years’ experience in healthcare insurance billing or account follow-up Strong knowledge of Patient Accounting systems Strong customer service skills Must be able to work in a team environment that requires quick turnaround and quality output Preferred : Prior experience with Medicaid and Charity Care Scheduling Requirements : Full-time, Days Rotating Schedule: Monday-Friday one month 8:00am-4:00pm then Monday-Friday next month 9:00am-5:00pm; with bi-weekly rotation Tuesday- Saturday 10:30am-6:30pm (Schedule changes based on business needs) Rotating holiday requirement Other Duties : Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Additional Information Choosing RWJBarnabas Health ! At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health. Paid Time Off (PTO) Medical and Prescription Drug Insurance Dental and Vision Insurance Retirement Plans Short & Long Term Disability Life & Accidental Death Insurance Tuition Reimbursement Health Care/Dependent Care Flexible Spending Accounts Wellness Programs Voluntary Benefits (e.g., Pet Insurance) Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!

Keywords: Monmouth Medical Center, Lakewood , Financial Counselor (Customer Services) - Bilingual English/Spanish required, Accounting, Auditing , Fort Monmouth, New Jersey