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Secretary III - Occupational Health

Company: Hackensack University Medical Center
Location: Lakewood
Posted on: May 8, 2022

Job Description:

Overview
How have you impacted someone's life today? At Hackensack Meridian Health our teams are focused on changing the lives of our patients by providing the highest level of care each and every day. From our hospitals, rehab centers and occupational health teams to our long-term care centers and at-home care capabilities, our complete spectrum of services will allow you to apply your skills in multiple settings while building your career all within New Jersey's premier healthcare system.
The Secretary III coordinates departmental activities through effective communication and information management in the computer applications. Interacts and communicates with team members and external customers. Provides clerical support to the department.
This Position requires to float as needed to the South Region sites (Homldel, Manalapan, Neptune, Lakewood and Toms River).
Responsibilities
A day in the life of a Secretary III at Hackensack Meridian Health includes:



  • Appointments are made within departmental guidelines.


  • Verifies company contact and billing information.


  • Urgent requests or inability to provide an appointment within the time frame requested are referred to the nurse, provider or leader promptly.


  • Calls clinic no shows and cancellations.


  • Indicates reason for same in appointment memo.


  • Oversees random drug screen pools.


  • Opens and distributes mail promptly.


  • Posts charges for all customers within 24 hours of appointment or in preparation for monthly close (by the end of the business day).


  • Reviews diagnosis codes for completion & if missing communicates issues to provider.


  • Refers to the company profiles and/or flow sheets to ensure correct billing information.


  • Updates customer profile information whenever changes are found with the assistance of Corporate Occupational Health or leader as required.


  • Data is entered accurately for all required fields in accordance with visit type.


  • Maintains OSHA log for all internal customers.


  • Ensures Physical Therapy authorization process is complete.


  • Creates new company profiles


  • Documents are scanned and attached or attached via PDF from Right Fax in the EMR using correct task ID.


  • Faxes appropriate documentation to insurance carriers and employers.


  • Reviews Patient Orders Tracking and HCFA pre-process audit reports daily.


  • Reviews Duplicate ID report weekly.


  • Reviews Tracking Charge Analysis report weekly.


  • Prepares and reviews other reports as requested by leader.


  • Flow sheet for clinic and physical therapy and the appointment schedule are printed for the preceding business day.


  • Review flow sheets for additional information (e.g.; employer contact).


  • Retrieves medical records (e.g.: ED notes, diagnostic testing results).


  • Requests for release of medical records are handled timely and accurately for internal and external customers, including attorney requests.


  • Attaches Meridian Care Link team member incident report.


  • Required information is communicated to the appropriate party in a prompt, accurate manner.


  • In advance prepares document packets if EMR is not accessible (power failure, IT issue),


  • Maintains par levels of office supplies.


  • Ensures office equipment (copier, fax) is in good working order; toner, paper.


  • Contact vendor for service


  • Customers are greeted promptly upon arrival in a friendly receptive manner.


  • Maintains the Patient Log for visit reconciliation.


  • Clinic team members are notified of the arrival to facilitate the process for the customer.


  • Customers are provided with appropriate forms /documentation to be completed or reviewed upon arrival.


  • Obtains copy of photo ID as required.


  • Ensures copy of photo ID is destroyed at the end of the business day.


  • Observes waiting area for customer needs.


  • Follows cash collection procedure


  • Takes phone off voice mail promptly- notes and distributes messages.


  • Alters greeting to match business operations (e.g.: holiday closing).


  • Telephone calls are answered promptly with a greeting that identifies name and the department.


  • Calls are screened and messages are taken and recorded accurately.

  • Telephones are placed on voicemail at the end of the business day.

    Qualifications

    • High School Diploma or GED required
    • General computer skills, including basic proficiency with Microsoft Office.

      If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!

Keywords: Hackensack University Medical Center, Lakewood , Secretary III - Occupational Health, Administration, Clerical , Lakewood, New Jersey

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