FRONT DESK RECEPTIONIST - EVENINGS

Company: PREFERRED BEHAVIORAL HEALTH OF NEW JERSEY
Location: Lakewood
Posted on: June 24, 2022

Job Description:

Job Description If you are looking to make an impact by helping others, then Preferred Behavioral Health Group is the place for you! By joining our award-winning team, you will be part of the premier behavioral health organization in Monmouth and Ocean counties; a dynamic and innovative non-profit that was proudly named "Outstanding Employer of the Year" by the New Jersey Business and Industry Association (NJBIA). We are a Certified Community Behavioral Health Center, and our mission is to deliver quality and compassionate behavioral health services to individuals and families through a Trauma Informed Care philosophy and approach. Our staff is at the core of everything we do. We are dedicated to building a diverse team, one where employees feel a sense of belonging and are valued for their contributions. We encourage and embrace staff development and growth. If you are ready for an exciting and rewarding career, please submit your resume.Job Title: Front Desk Receptionist - evenings Location: 700 Airport Road, Lakewood NJPosition Type: Full time Evening hours and Saturday MorningsJob Description/SummaryProvides receptionist support for the direct care teams at 700 Airport RoadResponsibilities

• Courteously greets consumers and visitors in person or via telephone, determines their needs and directs them accordingly
• Exhibits a trauma informed approach to customer service, maintaining appropriate boundaries and patience when interacting with others.
• Documents all consumer interaction in medical record
• Maintains a professional-appearing workspace that promotes efficiency
• Assists consumers with concern and empathy, respects their confidentiality and privacy and communicates with them in a courteous and respectful manner
• Consistently works in a positive and cooperative manner with fellow Team Members
• Manages/oversees the waiting room area
• Ensures completion of intake and other paperwork by consumers
• Manages sign-in and security procedure for visitors
• Calls taxi cabs/Uber/PBHG drivers for consumer transportation, when needed
• Confirms doctors' appointments for next day as assigned by Office Manager
• Reconciles payments received and locks deposit in safe
• Types and sends outreach letters as requested by clinical staff
• Follows procedure for closing building at the end of dayRequired CompetenciesCompetency
  • Proficiently communicates - written and verbal
  • Exhibits critical thinking
  • Basic Computer skills Ability to use Microsoft Word
  • Maintains appropriate service record according to agency and program guidelinesQualifications
    • Medical office or healthcare customer service/clerical experience preferred
    • Peer Recovery Support Specialist Certified or in process of receiving a plus
    • Bilingual (English/Spanish) a plus.
    • High school diploma or equivalency
    • Knowledge of addictions preferred
    • Must pass a pre-employment drug test and background check
    • High volume consumer-contact environment; Courteous telephone manner, as well as professional appearanceComprehensive Benefits Package:o Medical and Dental Insuranceo 403(b) Retirement Plano Paid Time Off and Paid Holidayso Disability and Life Insuranceo Employee Assistance Programo Voluntary Benefits, such as Vision Insurance, Aflac, Pet Insuranceo Training opportunitieso Employee Referral Bonus programo Health Savings Account & Flexible Spending AccountPreferred Behavioral Health Group requires all qualified candidates to be fully vaccinated upon their first day of employment. Requests for reasonable accommodation due to disability or religious belief will be considered.eoe

Keywords: PREFERRED BEHAVIORAL HEALTH OF NEW JERSEY, Lakewood , FRONT DESK RECEPTIONIST - EVENINGS, Administration, Clerical , Lakewood, New Jersey