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Account Manager -Client Services

Company: KnippeRx Inc.
Location: Lakewood
Posted on: November 26, 2022

Job Description:

Overview Join a growing company!!!At Knipper, our most valuable resource is our people. Our employees are what differentiate us most from our competition.We want every Knipper employee to be successful in their career, to learn and grow, and to be well compensated for their efforts.Family-culture! - Supportive team! - -Impact a patients life! -Our vision is to CREATE THE SHORTEST PATH BETWEEN PATIENT AND THERAPYJoin the growing Knipper family today!The Client -Services Account Manager serves as the primary -interface to assigned clients and is responsible for the overall management of client relationships, satisfaction, and retention.This is a hybrid role based out of our Lakewood, NJ office and client based in Princeton, NJ area.Responsibilities

  • Responsible for supervising all client specific Client Services activities for assigned accounts
  • Serve as the lead and primary client contact for new business implementations
  • Provide on-going consultation on all aspects of program strategy and program methodology
  • Accurately manage client billing, revenue, forecasting, annual budget and contract renewals
  • Provide regular reports to clients on budget, delivery time-lines, program evaluation, recommendations and strategic plans
  • Provide client feedback to company subject matter experts and client service teams for development and process improvement
  • Define and develop project and program requirements with client and internal teams
  • Build strong and productive relationships with other departments and functions to ensure the best work product and efficiency
  • Manage escalations with the team, involving ADs and Directors on issues requiring senior management involvement
  • Work with internal teams to develop client-specific work-plans, monitor program delivery to ensure contract requirements and client expectations are met or surpassed
  • Lead the account team to develop and execute quarterly account reviews and client QBRs
  • Carry out management responsibilities in accordance with the companys policies and applicable lawsQualifications
    • Bachelors degree (BA/BS) or Associates -Degree with applicable experience preferred
    • Five years management experience.
    • Experience within the pharma industry and client management or customer service is highly desirable
    • Ability to build strong, productive relationships with clients and internal teams
    • Superior interpersonal, presentation, and communication skills
    • Ability to collaborate with clients to achieve marketing and business goals
    • Must be able to work independently, accepting accountability for achieving defined goals and objectives
    • Must demonstrate effective leadership skills and the ability to manage and resolve complex and sensitive issues
    • Proven ability to multitask and manage projects to successful completion
    • Proficient in MS Office Programs (Word, Excel, Outlook and Power-Point) -Knipper Health is an Equal Opportunity Employerclient needs, sample management, marketing support, client program manager, pharmaceutical, brand, product manager, client services

Keywords: KnippeRx Inc., Lakewood , Account Manager -Client Services, Executive , Lakewood, New Jersey

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