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Director, Digital Systems

Company: RWJBarnabas Health Corporate Services
Location: Oceanport
Posted on: April 2, 2024

Job Description:

The Director, Digital Experience role oversees the functional team for all core activities pertaining to the planning and execution of projects related to the Epic application build and non-Epic related projects effecting both Provider and Patient Experience. They are responsible for the overall design and development of the Epic application and are required to gain in-depth knowledge of the application and software. This role will also be an active member of the IT&S Tower Council. The Director, Digital Experience is expected to be knowledgeable about organizational policies, procedures and business operations, as well as the area of business they are representing and the functionality available in the application(s). The Director, Digital Experience will communicate with Epic s installation team, review the software, analyze business operations, work with vendors and end-users to tailor the system to the organization, and participate in the pilot training of end-users (as needed). This role will participate in current state mapping and future state workflows development, application design and development, testing support, issues resolution application integration, implementation and ongoing support activities. The Director, Digital Experience will perform in-depth analyses of workflows, data collection, report details, and other technical issues associated with the use of vendor software. The Director, Digital Experience will be responsible for developing and documenting the internal procedures that will be used in conjunction with vendor applications and assess implementation strategies and the impact those strategies will have on workflows and operations. The Director, Digital Experience will ensure alignment of all application activities with cultural and clinical transformation objectives. The Director, Digital Experience will identify and manage resistance to change as related to their respective application of responsibility. The Director, Digital Experience will lead teams for the following (but not limited to): Mobile Applications (iPhones, Androids, Epic Rover, Epic Haiku, Vocera Vina, Mobile Device Management Software), EpicCare Link, Epic Care Everywhere, Telehealth (inclusive of Epic and other vendors), Epic MyChart, Patient Rounding Software.QualificationsEducation

  • Preferred: Master s degree in Health Care, Information Technology, Business, or related field
  • Minimum: Bachelor s degree or equivalent years of relevant work experience Work Experience:
    • Preferred: Seven (7) to ten (10) years experience in a health care setting and management of IT team
    • Minimum: Five (5) years relevant experience and management of IT
    • Experience leading a multi-disciplinary team
    • Experience with implementing financial/clinical information systems and/or large-scale and complex standardization and implementation of an EHR is highly desirable
    • Demonstrated workflow process analysis and design, communication and interpersonal skills, facilitation/training skills, project management capabilities, and leadership orientation
    • Strong assertiveness skills and ability to manage conflict in a variety of situations
    • Superior organizational and people management skills
    • Experience with managing employees, including coaching and performance management
    • Demonstrated ability to align and motivate key process stakeholders, including nurses, physicians, and other clinical/administrative staff
    • Demonstrated ability to interact with multidisciplinary teams
    • Demonstrated application design and implementation skills
    • Experience in Epic installations preferredLicenses and Certifications:
      • Minimum: Obtaining applicable certification will be an expectation of the role
      • Applicant is expected to maintain certification as current by completing New Version Training (NVT), as applicable
      • For clinical applications, clinical licensure is preferredKey Competencies
        • Adaptability/flexibility: demonstrating flexibility with respect to changing end-user business needs
        • Critical thinking: the ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible
        • Dependability: the ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner. Must be detail-oriented with strong organizational skills and able to function effectively in a fast-paced environment and meet deadlines
        • Initiative: the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
        • Interpersonal skills: the ability to communicate information clearly and concisely with project leadership and subject matter experts; the ability to gain trust and establish effective relationships with Epic counterparts
        • Learning: the ability and willingness to learn new software and systems
        • Listening: listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy
        • Problem solving: seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
        • Resilience: the ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressuresThis position is a hybrid position which may require some time in office (Oceanport, NJ), at our Acute Facilities and Ambulatory locations throughout New Jersey, conferences, as well as remote (home office). Must be able to travel within New Jersey as needed.ResponsibilitiesThe Director, Digital Experience coordinates all build and configuration processes for related Epic application. In addition to the duties discussed in the Role Description, the Manager is responsible for the following:
        • Defining Systems Requirements:
          • Collaborating to understand and execute the Epic application architecture and integration
          • Serving as a business unit expert to set the direction for the organization's workflows by attending site visits, validation sessions, and other integrated sessions
          • Investigating end-user requirements and needs, applying potential solutions and pressure-testing solutions using an agile method
          • Analyzing data conversion needs
          • Preparing details of specifications as needed
          • Achieving in-depth knowledge of the software and serving as a bridge between end-users and vendor implementation staff
          • Understanding choices in application specifications
          • Assessing implementation strategies and the impact those strategies will have on workflows and operations
          • Analyzing new functionality in new releases to determine whether or how it should be used
          • Documenting current and new workflows and understanding how workflow decisions translate to application configurations
          • Performing in-depth analyses of workflows, data collection, report details, and other technical issues associated with the use of the software
          • Project Leadership:
            • Member of Tower Council
            • Serving as a liaison between end-users' workflow needs and Epic implementation staff
            • Maintaining regular communication with Epic representatives, including participating in weekly project team meetings
            • Working with Epic representatives, RWJBH s business community, and end-users to ensure the system meets RWJBH s business needs in regard to the project deliverables and timeline
            • Responding to vendor's technical questions
            • Maintaining rules for how each new version is released
            • Communicating regularly with other Directors/Leads to resolve issues, conflicts and application integrations
            • Communicating changes to workflows to Principal Trainers
            • Ensuring that appropriate subject matter experts are involved in design, configuration and testing sessions
            • Holding weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones
            • Gathering, documenting and providing feedback for team lead/member performance
            • Issue Resolution and Project Management:
              • Identifying issues that arise in the application area as well as issues that impact other application teams and working to resolve them. This also involves working closely with the technical support on issues of install choices, master file and category list set up, synonyms and preference lists, etc.
              • Managing and executing identified mitigation plans
              • Coordinating test plans and new systems, complying with version upgrades and system modifications
              • Reviewing the status of projects and issues on an ongoing basis with leadership, which includes the creation of status reports
              • Demonstrating self-direction and ability to manage integrated project deliveries
              • Supervising basic issues and roadblocks, escalating issues as needed
              • Executing Application Build:
                • Facilitating the development of integrated workflows by working closely with the project team, subject matter experts and technical leads to define processes that cross applications and functional areas
                • Guiding workflow design, building and testing the system, and analyzing other technical issues associated with Epic software
                • Identifying and implementing requested changes to the system and general system enhancement needs
                • Assisting in the building of new data sets and testing of new functionality
                • Developing and documenting internal procedures that will be used in conjunction with the applications
                • Prioritizing and implementing changes requested for the system
                • Coordinating software updates and changes with users
                • Working with users on the sharing of data, category lists, etc.
                • Setting standards for naming and numbering conventions and security classifications
                • Reviewing new vendor software releases and updates to help determine which features will be utilized
                • Assisting and supporting training teams with necessary build, content, and documentation, as neededOther Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees physical, emotional, social, and financial health.
                  Paid Time Off (PTO) Medical and Prescription Drug InsuranceDental and Vision InsuranceRetirement PlansShort & Long Term DisabilityLife & Accidental Death InsuranceTuition ReimbursementHealth Care/Dependent Care Flexible Spending AccountsWellness ProgramsVoluntary Benefits (e.g., Pet Insurance)Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!Choosing RWJBarnabas Health! RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health. RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.Equal Opportunity Employer

Keywords: RWJBarnabas Health Corporate Services, Lakewood , Director, Digital Systems, Executive , Oceanport, New Jersey

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