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Manager, Commercial Services

Company: Renaissance Pharmaceuticals
Location: Lakewood
Posted on: June 3, 2019

Job Description:

Manager, Commercial Services OverviewResponsible for providing leadership in the management of the overall business relationship of contract manufacturing customer accounts with the goal of maximizing customer service and customer satisfaction while following internal processes and utilizing internal systems. The Manager, Commercial Services role maintains a full understanding of client programs and commercial orders managed throughout the order fulfillment process from receiving forecasts to delivery on purchase orders. The scope of the position covers the following major areas 1) customer relationship management (internal and external), 2) finance and forecast management, 3) Support for Purchasing and Logistics 4) Project Management for post-approval/post-launch product changes and, 5) Support for new Business Development. This role acts as the primary liaison between Renaissance and the external customer, maintaining an understanding of pharmaceutical manufacturing and product development requirements. This role also serves as the internal customer advocate while balancing Renaissance's requirements and priorities. This role leads cross functional teams to ensure there is prompt resolution of issues and challenges related to commercial manufacturing requirements. Manager, Commercial Services Responsibilities


  • Customer Relationship Management
  • Serves as the primary liaison between the client and the internal departments.
  • Responsible for leading client facing meetings and ensuring meeting documentation is available and complete
  • Develops action plan(s) for a client in order to optimize service levels while still meeting internal company objectives.
  • Conducts regular business review meetings that include a scorecard review of critical metrics.
  • Organizes and manages client site visits.
  • Ensures that required planning and technical information is being exchanged appropriately between organizations.
  • Identifies key client contacts and events and ensures appropriate engagement of internal stakeholders
  • Financial and Contract Acumen
  • Understands and implements the key milestones identified in the client contracts; pricing, payment terms, term of contract, liability and renewal options etc.
  • Assists with the development of the annual commercial forecasts/budgets.
  • Works with Customers and Finance to ensure payment processes are established and meet both companies requirements.
  • Participates in the negotiation of new client contracts and or updates existing contracts as necessary.
  • Commercial Delivery
  • Manages and communicates all logistical issues related to the Client's commercial service, including coordinating client requests to the internal teams and working with site personnel to ensure client delivery requirements and priorities are visible and are being processed appropriately.

    Other duties as assigned. Manager, Commercial Services Qualifications

  • Bachelor's degree in Science and/or Engineering from a four-year college or University is required. Master's degree is preferred.
  • Minimum 5 years of related experience is required. Combination of project management, pharmaceutical product development, supply chain and management experience is required.
  • Minimum 3 years' experience in a supervisory and management level capacity is required. In addition, must have held a number of positions with increasing levels of responsibility.
  • Excellent communication skills, both written and verbal, with the ability to address issues appropriately with senior management, peers and subordinates in an exceedingly diverse environment.
  • Well defined business development and negotiation skills.
  • Computer literacy, including expertise with Microsoft Word, Excel, PowerPoint and other relevant software.
  • Superior problem-solving abilities, intellectual curiosity and a propensity for dealing with complex issues in a practical, cost-effective manner.
  • Demonstrated leadership skills and interpersonal effectiveness.
    PI110324384

Keywords: Renaissance Pharmaceuticals, Lakewood , Manager, Commercial Services, Executive , Lakewood, New Jersey

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