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Customer Service Representative

Company: SPHERION
Location: Lakewood
Posted on: January 17, 2020

Job Description:

The position is a critical part of the sales process with direct contact with customers and sales representatives in a fast paced environment. Position requires product knowledge and a desire to perform a multitude of tasks. Responsibilities: Process customer orders and inquires, including changes, corrections, expediting orders, releasing, cancellations, etc. Ensure timely, accurate and complete order processing to best service customer. Direct contact with customer is expected to facilitate order processing Obtain & create price quotes for sales reps, including some sourcing and vendor communications. Communicate with purchasing on lead-times and ETA's Coordinate order flow with warehouse Provide advance notice to warehouse for large orders so an accurate space count can be obtained Note pallet counts on order for special orders based on feedback from purchasing. Maintain, update and edit item and customer masters with pertinent information such as delivery times, pallet quantities, contacts, etc. Process returns through issuing of CM Pickups Expected to have a clear understanding of Returns Policy Track and monitor inventory for Hold & Bill orders Provide phone and front window coverage Working hours: 8:00 AM - 5:00 PM Skills: Problem Solving Time Management Excellent Communication Skills Teamwork Product Knowledge Attention to Detail Knowledge of Microsoft Office and ERP programs Develop Business Relationships Education: Associate Experience: 1-4 years Qualifications: 3 years of customer service experience and/or in sales support role Bachelor degree or equivalent experience is preferred Packaging supplies knowledge is a plus If you feel your background matches the requirements of this great opportunity, please apply directly or feel free to give our office a call at 732-224-1166. Thank you Spherion has helped thousands of people just like you find work happiness Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.

Keywords: SPHERION, Lakewood , Customer Service Representative, Hospitality & Tourism , Lakewood, New Jersey

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