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Customer Service Associate

Company: Retail Maintenance Specialists & Construction, LLC
Location: Lakewood
Posted on: May 3, 2021

Job Description:

Retail Maintenance Specialists & Construction, LLC is a family-owned business that has been providing tailored, expert construction and maintenance services to retail stores, hospitality sites and medical facilities on a national level. Services provided include reactive 24/7 facility repairs, preventative maintenance, re-fresh programs, product roll-outs and National Branding programs. We are seeking motivated team players to join the family. Primary Responsibilities include the following: Coordinate with site managers and vendors for service & maintenance needs.Provide detailed notes and obtain photos for internal management.Onboard and manage vendors to ensure clients are serviced as required and SLA's are adhered to.Update clients throughout life cycle for each job or task.Manage project pricing and ensure budgets are maintained and adhered to.Must keep project management software updated. Programs include, but are not limited to, Facilities Exchange, Service Channel, fmPilot 1 & 2, Verisae, Corrigo, SRMS, etc.. Experience is a plus but not required.Must be able to time manage and prioritize workloads. Must be able to handle fast paced and heavy workloads.Must be able to work in an office / call center type of environment. Good communication is a requirement to keep clients and vendors up to date.Must be willing to request clarification and escalate issues/concerns internally as needed. Retail Maintenance Specialists and Construction is proud to be an Equal Opportunity Employer!

Keywords: Retail Maintenance Specialists & Construction, LLC, Lakewood , Customer Service Associate, Hospitality & Tourism , Lakewood, New Jersey

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