Customer Service Associate
Company: Retail Maintenance Specialists & Construction, LLC
Posted on: May 3, 2021
Retail Maintenance Specialists & Construction, LLC is a
family-owned business that has been providing tailored, expert
construction and maintenance services to retail stores, hospitality
sites and medical facilities on a national level. Services provided
include reactive 24/7 facility repairs, preventative maintenance,
re-fresh programs, product roll-outs and National Branding
programs. We are seeking motivated team players to join the family.
Primary Responsibilities include the following: Coordinate with
site managers and vendors for service & maintenance needs.Provide
detailed notes and obtain photos for internal management.Onboard
and manage vendors to ensure clients are serviced as required and
SLA's are adhered to.Update clients throughout life cycle for each
job or task.Manage project pricing and ensure budgets are
maintained and adhered to.Must keep project management software
updated. Programs include, but are not limited to, Facilities
Exchange, Service Channel, fmPilot 1 & 2, Verisae, Corrigo, SRMS,
etc.. Experience is a plus but not required.Must be able to time
manage and prioritize workloads. Must be able to handle fast paced
and heavy workloads.Must be able to work in an office / call center
type of environment. Good communication is a requirement to keep
clients and vendors up to date.Must be willing to request
clarification and escalate issues/concerns internally as needed.
Retail Maintenance Specialists and Construction is proud to be an
Equal Opportunity Employer!
Keywords: Retail Maintenance Specialists & Construction, LLC, Lakewood , Customer Service Associate, Hospitality & Tourism , Lakewood, New Jersey
Didn't find what you're looking for? Search again!