Front Office Manager
Company: Valley Forge Casino Resort
Location: King of Prussia
Posted on: February 17, 2026
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Job Description:
Job Description Job Description Company Description Boyd Gaming
Corporation has been successful in gaming jurisdiction in which we
operate in the United States and is one of the premier casino
entertainment companies in the United States. Never content to rest
upon our successes, we will continue to evolve and retain a
position of leadership in our industry. Our past success, our
current business philosophies and our sound business planning,
combine to position Boyd Gaming Corporation to maximize value for
our shareholders, our team members and our communities. Job
Description Responsible for overseeing hotel occupancy and
promoting the efficient operation of front desk, bell desk,
housekeeping, and call center ensuring appropriate service to hotel
guests. Job Duties · Manage hotel and related departments to ensure
maximum occupancy, efficiency and revenue. · Hire, supervise,
train, evaluate work performance, and administer discipline for
team members. · Maintain knowledge of industry practices, hotel
markets and statistical data. · Possess knowledge of room rates,
types and availability. · Maintain and ensure proper par levels of
supplies and equipment. · Coordinate special events and promotions
with other departments. · Resolve customer complaints or disputes.
· Ensure compliance with established company policies and
procedures and regulatory controls and the Pennsylvania Gaming
Control Board. · Responsible for property public area cleanliness
and sanitation. · Authorized to extend complimentary services in
accordance with the approved comp matrix. · Develop operating
budgets and meet established goals. · Review and approve all OTA
invoices. · Other duties as assigned by management. · May assist in
assigning and inspecting cleanliness on the casino floor.
Qualifications · Thorough understanding of hotel computer system. ·
Minimum 3 years supervisory experience and 5 years hotel experience
· Ability to operate LMS, ATI, Rainmaker and Microsoft Office
applications. · Knowledge of hotel key system · Must be able to
work in smoke filled environments. · Must be able to qualify for
and maintain licensure as required by Pennsylvania Gaming Control
Board. Must have thorough knowledge of approved Responsible Gaming
Program. Additional Information All your information will be kept
confidential according to EEO guidelines. Boyd Gaming is proud to
be an Equal Opportunity Employer and does not discriminate against
any employee or applicant for employment because of race, color,
sex, age, national origin, religion, sexual orientation, gender
identity, status as a veteran, and basis of disability or any other
federal, state, or local protected class.
Keywords: Valley Forge Casino Resort, Lakewood , Front Office Manager, Hospitality & Tourism , King of Prussia, New Jersey
