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System Administrator I (Help Desk Technician) (Lakewood)

Company: First Commerce Bank
Location: Lakewood
Posted on: January 4, 2022

Job Description:

**This is a Help Desk Technician position**REQUIRED EXPERIENCE:

  • Minimum of one (1) year of related experience
  • Proficient in:
    • English (reading, writing, grammar and mathematics)
    • Interpersonal relations and communication
    • Technical knowledge and skills to support bank's hardware, software, and networking, including support for various PCs, laptops, printers, phones, mobile devices, etc
    • Problem solving, troubleshooting, and documentation, including complex technical issues
    • Knowledge of/experience with Microsoft Windows 7 and 10, Windows Server, DNS, DHCP, TCP/IP, Veeam, Backup Exec, DFS, DATTO, VMWare virtualization technologies, and Active Directory, user accounts and permission
    • Knowledge of computer and network security principles
    • Visual and auditory skills
    • Ability to stand, stoop, crawl, reach, and lift items weighing 15 lbs or lessREQUIRED EDUCATION:
      • Associate degree in related field, preferred
      • A+ certification, preferred
      • Specialized IT education/trainingWHAT WE OFFER:
        • Medical Insurance
        • Dental Insurance
        • Vision Insurance
        • Life Insurance
        • 401(k)
        • PTO
        • Paid Federal Bank Holidays
        • LTD Insurance
        • Flexible Spending Account
        • Health Savings Account
        • LifeMart (Employee Discount Program)RESPONSIBILITIES INCLUDE:
          • Perform various duties to support the Bank's information technology
          • Coordinate work within the departments
          • Report pertinent information to the immediate supervisor
          • Respond to inquiries or requests for information, within given time frames and within established policy
          • Provide end-user help desk support over the phone, in person, or remotely for various systems, hardware, and software issues
          • Troubleshoot network issues and research solutions
          • Assist in supporting system backups, network firewalls, and VMWare virtualized environment
          • Respond to system outages
          • Perform hardware and software installations for existing and new branches
          • Maintain hardware and software inventories
          • Assist with employee change maintenance, including user account creation/deletion and password lockouts
          • Compile and summarize system reports for management
          • Present IT-related onboarding material to new hires
          • Perform other related duties to support the department, as assigned
          • Abide by the current laws and organizational policies and procedures designed and implemented to promote an environment free of harassment and illegal discriminatory behavior in the workplace
          • Cooperate with, participate in, and support the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements
          • Coordinate specific work tasks with other personnel within the departments to ensure the smooth and efficient flow of information
          • Compile information as necessary, or directed, and provide data to appropriate Bank personnel
          • Perform tasks, supportive in nature, to the essential functions of the job, which may be altered or re-designed depending upon individual circumstancesFirst Commerce believes that a diverse group of talented, committed individuals, working as a team, make a real difference. We are dedicated to providing people, businesses, and communities in our markets with high quality products and services with superior customer service. We provide products and services through secure, user-friendly technology and customer friendly locations. Our relationships are founded in our desire to be responsive to the financial needs of our customers in an atmosphere of personal attention, professionalism, trust, integrity and fairness. First Commerce prides itself on maintaining personal communications beginning with the Board of Directors.

            First Commerce Bank is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law.
            PI159011203

Keywords: First Commerce Bank, Lakewood , System Administrator I (Help Desk Technician) (Lakewood), IT / Software / Systems , Lakewood, New Jersey

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