Customer Service Rep - Short Term Project

Location: Belmar
Posted on: April 25, 2024

Job Description:

Customer Service Representatives needed for a large project!

Job Requirements:

-Answers customer questions, resolves issues and handles routine requests, which may involve benefit policy interpretation, routine research and simple claim adjustments.

-Communicates information regarding claim status, enrollment/membership issues and benefit policy procedures. Refers inquiries to other team members to determine proper course of action and resolution when unable to resolve.

Operates a personal computer and appropriate software packages or its equivalent.

Job Qualifications:

Education/Experience:

?High School Diploma or GED Equivalent. Some college education preferred

?Minimum of two years of Customer Service experience

?At least one year of experience in a call center environment preferred

?Experience in the health insurance industry preferred

-Bilingual English/Spanish a plus

Skills and Abilities:

?Ability to take initiative, good follow up skills, ability to pay attention to detail

?Excellent verbal communication skills

?Ability to research, investigate, and classify information

?Ability to effectively communicate in writing

?General knowledge of PCs and related software including the Internet

We are an equal employment opportunity employer and will consider all qualified candidates without regard to disability or protected veteran status.

Keywords: , Lakewood , Customer Service Rep - Short Term Project, IT / Software / Systems , Belmar, New Jersey