Relationship Banker, Lakewood, NJ

Company: Santander
Location: Lakewood
Posted on: January 2, 2020

Job Description:

Relationship Banker, Lakewood, NJ-1905299DescriptionAs a member of Santander's retail banking division you'll help serve Santander's retail and small business customers as part of one of the top banks in the United States based on deposits. - With principal presence in the northeast U.S., Santander's retail division offers consumer and lending products to help our customers reach their financial goals. - Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank.
The Relationship Banker plays a key role within our Retail division and is responsible for delivering personalized financial strategies to clientele through banking and borrowing needs, as well as investment services. The primary objective of this trusted advisor is to grow client assets, retain and acquire new clients. This role will require a holistic delivery of outstanding service and sales solutions to meet client's financial needs and goals.ResponsibilitiesAttends and actively participates in weekly partnership meetings and joint calls with Branch partnersCreates customized solutions for new and existing clients in order to help them achieve their financial goalsEngages customers in the lobby to assist, educate and train on how to conduct simple transactions through self-service technologiesEnsures customers/clients are connected to the appropriate partner to help them achieve their financial goals, ensuring all sales, service and specialized needs are met, and helping to drive overall revenue growthIncreases profitability by sourcing new customers, prospecting via outbound calling, receiving referrals from centers-of-influence, lobby engagement, and via branch partnersUses Explore process to acquire and deepen existing relationshipsProactively manages risk in every business, product and service transaction, leveraging available toolsQualificationsBachelor's Degree; in business management, finance, or equivalent field or equivalent work experience3-5 years; Experience selling products and/or services in an incentive based environmentSix months of cash handling experienceSeries 6, 63, and Life and Health obtained within first 10 weeks of hireAbility to build solid relationships with teammates, business partners and specialists by fostering teamwork, partnership and collaboration in a virtual or face-to-face environmentAbility to display a credible, trustworthy, and professional image at all timesAbility to engage customers for long periods of timeAbility to identify specific knowledge, skills, and abilities necessary for satisfactory execution of the positions primary duties & responsibilitiesAbility to learn and understand technology to assist customers with self-service needsAbility to service and transition to appropriate business partners for executionAbility to understand and implement process and/or regulatory requirements during all interactions with customers (examples: Anti-Money Laundering, appropriate disclosures.)Actively use and leverage current technologies to better understand the technology solutions available to improve our customers financial livesClient prospecting and development, customer retention and needs analysis skillsDemonstrated successful sales experience in a salary plus incentive environment with individual sales goalsExcellent consultative skillsExcellent verbal communication and influence skillsExperience conducting consultative conversations in person and on the phone with proven close rates through a needs-based sales approachSkilled at and/or aptitude for assessing customer/client needs, providing applicable solutions/recommendations, and building customer relationships based on mutual trust to optimize sales opportunities to new and existing customers/clientsStrong financial and business acumenStrong organizational and time management skillsThrive on engaging with customers; can begin a conversation, handle objections, demonstrate patience to teach and so forthMinimal physical effort such as sitting, standing, and walkingAdapts quickly to change and makes suggestions for increasing the effectiveness of change Appropriately shifts attention and refocuses on new goals as a result of changes in priorities or competing work demands, addresses customers' requests, ensures concerns are recorded accurately and action is initiated appropriatelyMakes extra effort to satisfy customers' needs and meet commitments, assesses problem situations and initiates effective interventions that result in customer satisfactionTakes time to develop and maintain relationships with customersCommunicates the importance and benefits of risk management to counterpartsDisplays natural skepticism and curiosity to question the status quo and uncover issuesAdheres to a good root cause analysis processKnows who to reach out to inside and outside of ones team to get work doneTakes action to enhance working relationships needed to achieve seamless work flowOrganizes and prioritizes workload and tasks for oneself and team membersActively plans ahead for routine and cyclical workProbes in-depth to understand the customers' business needsExplores and understands the customer's alternatives and decision criteriaUnderstands rationale for change and adjusts schedules and tasks to make things workAnticipates and plans for changes in work schedules and assignmentsUnderstands the relevant products and services and the markets in which they are sold and their risk return to the organizationCan identify and speak to major operational issues across the organizationAt Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams. - We actively encourage everyone to apply.Job:Relationship ManagementPrimary Location:New Jersey-Lakewood-69 Madison Avenue - 00038 - Lakewood - BranchOrganization:Consumer & Business Banking (1001)Schedule:Full-timeJob Posting:Nov 6, 2019, 8:56:17 PM

Keywords: Santander, Lakewood , Relationship Banker, Lakewood, NJ, Other , Lakewood, New Jersey