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Personal Banking Representative, Lakewood, NJ

Company: Santander Holdings USA Inc
Location: Lakewood
Posted on: September 9, 2020

Job Description:

Personal Banking Representative, Lakewood, NJ-----2002301--Description--As a member of Santander's retail banking division you'll help serve Santander's retail and small business customers as part of one of the top banks in the United States based on deposits.-- With principal presence in the northeast U.S., Santander's retail division offers consumer and lending products to help our customers reach their financial goals.-- Santander currently serves nearly 2 million retail customers and 5.2% of the 2.7 million small businesses in the US footprint have a transactional account with Santander Bank. -- The Senior Specialist, Personal Banker serves as the primary branch resource for sales opportunities, new product account openings and referrals and is responsible for developing and maintaining business customer relationships. S/he will identify the short and long term financial needs of both consumer and business customers by utilizing a needs and consultative based approach. -- Responsibilities --

  • Evaluates and determines the financial needs of each customer, matches this to the appropriate Santander product or service and delivers the product or service in a manner which satisfies the customer
  • Expands and retains customer relationships, actively cross sells and resolves customer problems quickly and efficiently under the direction of the Branch Manager
  • S/he meets all goals and actively participates in all sales activities in the Branch
  • Helps with escalated service issues
  • Maintains accurate sales records and regularly reviews sales results with Branch Manager and prepares an action plan taking appropriate steps to meet/exceed sales objectives
  • Promotes and cross sells products and services based on customer need: guiding and directing customers in the selection of products, effectively utilizing sales, customer profiling and customer service skills to make significant contributions towards meeting individual and branch goals
  • Refer customers to business partners when applicable
  • Serves as the primary branch resource for sales opportunities, new product account openings and referrals, actively selling Bank products and services
    --Qualifications--
    • Bachelor's Degree, or equivalent work experience
    • 3-5 years in same or similar role
    • Ability to effectively ask questions and identify needs to enhance the customer relationship
    • Ability to handle confidential and sensitive information
    • Ability to operate independently in a fluid, dynamic high growth oriented environment and embrace change
    • Ability to problem solve and provide solutions to customer issues
    • Proficient financial skill set
    • Strong interpersonal skills; demonstration of poise, composure and confidence in front of clients and Bank senior management
    • Strong listening and customer service skills
    • Strong understanding of financial products and services
    • Minimal physical effort such as sitting, standing, and walking
    • Accurately identifies resource requirements to solve basic problems
    • Communicates clearly and precisely
    • Listens carefully and asks questions to clarify understanding
    • Knows who the organization's key customers and competitors are
    • Has basic understanding of financial services industry and how organizations operate
    • Learns about and diligently follows established risk management policies, processes and procedures
    • Learns new methods and procedures or modifies them to meet new standards
    • Is positive about new approaches and methods resulting from change
    • Maintains professional behavior at all times in representing the company
    • Does all routine work accurately and on-time; is aware of own impact on others
    • Responds promptly to customer inquiries
    • Takes responsibility for issues and, with assistance, works to find a solution
    • Works effectively in team settings
    • Shows appreciation for others' help and lends a hand when needed to complete shared tasks -- At Santander, we value and respect differences in our workforce and strive to increase the diversity of our teams.-- We actively encourage everyone to apply.
      --Job:--Relationship Management--Primary Location:--New Jersey-Lakewood-69 Madison Avenue - 00038 - Lakewood - Branch------Organization:--Consumer & Business Banking (1001)--Schedule:--Full-time--Job Posting:--Jul 31, 2020, 2:02:09 PM--

Keywords: Santander Holdings USA Inc, Lakewood , Personal Banking Representative, Lakewood, NJ, Other , Lakewood, New Jersey

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