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Crisis Counselor- Case Aide.

Company: Catholic Charities, Diocese of Trenton
Location: Lakewood
Posted on: January 13, 2021

Job Description:

ABOUT THE ORGANIZATION:Catholic Charities, Diocese of Trenton is a faith inspired non-profit organization, mission-driven, family-friendly, and passionate about services to our communities. We offer a wide variety of exciting career opportunities in the areas of Direct Care, Clinical, Fundraising, Human Resources, IT, Finance, Marketing, and Nursing. When you join us, you can expect a true focus on work-life balance, competitive salaries, comprehensive benefit programs, and an environment that promotes inclusion. Some of our benefits include: generous paid Holidays, Vacation, and Sick time; excellent health & pension plans; and wide array of training and staff development opportunities to earn on-site CEUs. Catholic Charities is an Affirmative Action / Equal Opportunity Employer, fostering a diverse and inclusive environment for staff as well as for people seeking assistance. To learn more about the agency, please visit our website at : SUMMARY: Assists in providing the fundamental aspects of crisis counseling program (CCP) services, including remote and/or in-person crisis counseling support for individuals/families and community outreach, under close and regular supervision. Job title is synonymous with "outreach worker" as per contract.ESSENTIAL FUNCTIONS:- Provides phone coverage for requests for program service on-site or remotely.- Provides emotional support to clients and recommends coping tactics as per CCP best practices.- Assists with crisis intervention, escalating to leadership as needed.- Provides information and referral to consumers over the phone or in person.- Assists consumers in identifying and empowers them to obtain social/community benefits and services.- Represents program in the community and networks with other agencies and partners to ensure knowledgeability of resources that will meet the needs of program consumers.- Provides presentations to community groups on disaster reactions, coping skills, stress management, and program services.- Assists with or organizes/leads virtual client activities.- Documents services in CCP portal (in compliance to SAMHSA/DTAC confidentiality requirements) and provides weekly update to program leadership as to observed consumer trends and specific outreach/program activities performed.OTHER DUTIES: work with case management and clinical staff to ensure consumer needs are met as this position cannot provide these services.Job Requirements:KNOWLEDGE/SKILLS/ABILITIES: * Basic knowledge and understanding of crisis counseling* Basic computer and software skills and experience* Complete work with accuracy and meet deadlines* Provide a high level of customer service* Establish and maintain effective working relationships with clients, families, caregivers, service providers and staff* Communicate effectively, both verbally and in writing; Bi-lingual highly desired* Knowledge of community resources is highly desirableSUPERVISORY REQUIREMENTS: N/AMINIMUM QUALIFICATIONS: High School diploma; 1 year of related experience (work or volunteer).LICENSES/CERTIFICATIONS NEEDED: Valid driver's license (if applicable)MANDATED PROGRAM REQUIREMENTS:* Ability to complete required SAMHSA/DTAC CCP training course.Ability to utilize necessary technologies to provide and document services virtually.-cb

Keywords: Catholic Charities, Diocese of Trenton, Lakewood , Crisis Counselor- Case Aide., Other , Lakewood, New Jersey

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