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Service Advisor Chrysler Dodge Jeep Ram

Company: Pine Belt Chrysler-Jeep
Location: Lakewood
Posted on: May 3, 2021

Job Description:

Pine Belt believes that no organization is any better than the people who work for it.  Therefore, it is of the utmost importance that we set high standards of integrity with an aggressive, enthusiastic attitude in all that we do. Every employee at our Pine Belt locations is absolutely critical to its success. Our promise is to keep delivering the same award winning service and value that our community has come to expect from our dealership through the years.

 

Responsibilities

* Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service

* Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer

* Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled

* Ensure the daily inventory of technicians' time is consistently sold to service customers

* Distribute work between technicians efficiently

* Answer technical questions about vehicle problems, warranties, services, and repairs

* Maintain Customer Success Index at or above company standards

* Assist in diagnosing vehicle problems; order parts and tools as necessary

* Oversee administration of warranty claims as well as training and supervising of service department

* Reinforces company policies and adheres to company standards

* Encourages compliance with applicable laws and regulations

* Maintain good working relationship with factory(s) and foster positive employee relations

Qualifications

* Organized and friendly personality

* Demonstrated ability to manage others

* Time management skills

* Fantastic communication skills with your customers

* Professional, well-groomed personal appearance

* Consistent record of service and sales success

* Strong record of positive customer satisfaction results

* Team oriented and self-motivated

* Domestic experience preferred

* Able to work with little supervision

* Clean driving record and must have a valid driver’s license

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: Pine Belt Chrysler-Jeep, Lakewood , Service Advisor Chrysler Dodge Jeep Ram, Other , Lakewood, New Jersey

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