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Returns Associate

Company: J. Knipper and Company, Inc.
Location: Lakewood
Posted on: November 20, 2022

Job Description:

Overview: Join a growing company!!! At Knipper, our most valuable resource is our people. Our employees are what differentiate us most from our competition. We want every Knipper employee to be successful in their career, to learn and grow, and to be well compensated for their efforts. Family-culture! Supportive team! Impact a patient's life! Our vision is to CREATE THE SHORTEST PATH BETWEEN PATIENT AND THERAPY POSITION SUMMARY: The Returns Associate processes returned goods delivered to the company warehouse facilities according to the Standard Operating Procedures (SOPs) and Operations Work Instructions. J. Knipper and Company is an Equal Opportunity Employer Responsibilities: POSITION RESPONSIBILITIES: Receive and process client returns daily using associated databases.
Sort returns from small package carriers and large full case returns from client representatives.
Verify contents of all returns.
Maintain all locations zoned for the storage of returned goods in accordance with the current Good Manufacturing Practices (cGMP) and Company SOPs.
Communicate to internal clients (e.g. Professional Services and Sample Accountability) via telephone and email.
Perform reconciliations.
Enter transactions into current WMS application (Manhattan Scale) and Order Management System.
Maintains a safe and clean work environment at all times in accordance with Company SOPs and reports unsafe and sanitation issues immediately to management.
Operate equipment and systems as intended by the manufacturer.
Maintain appropriate productivity levels to meet Service Level Agreements (SLAs).
Comply with all applicable government regulations (e.g., OSHA), best practices, Company SOPs and cGMP.
Participate in Instructor-led user trainings to include but not limited to: hands-on job training, Warehouse Management System navigation, and Company SOPs.
Record billable hours/time utilizing the appropriate system of record.
Assist other areas of the business (e.g., receiving, picking, packing, DEA, shipping, kitting, freezer/refrigeration), as directed by management.
Qualifications: REQUIRED EDUCATION AND EXPERIENCE: High school diploma or equivalent
One (1) year of experience in a warehouse environment or equivalent amount of training / education PREFERRED EDUCATION AND EXPERIENCE: Forklift operation
Use of RF equipment KNOWLEDGE, SKILLS & ABILITIES: Strong verbal and written communication skills
Strong interpersonal skills
Basic mathematical aptitude (counting, adding, subtracting, multiplying, etc.)
Ability to navigate computer systems
Ability to use Outlook / Excel (viewing and printing)
Ability to follow established process flows PHYSICAL REQUIREMENTS: Location of job activities 100% inside
Noise and/or vibrations exposure
Frequently reach (overhead), handle, and feel with hands and arms
Stand and sit for prolonged periods of time
Frequently stoop, kneel, and crouch
Frequently lift, carry, and move up to 35 pounds
Occasionally lift, carry and move up to 60 pounds Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Keywords: J. Knipper and Company, Inc., Lakewood , Returns Associate, Other , Lakewood, New Jersey

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