Customer Success Expert
Company: Avalon H2o
Location: Lakewood
Posted on: January 20, 2023
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Job Description:
Avalon H2o - About Avalon
If you're looking to join a company with a dynamic vision for the
future, set your sights on a rewarding career with Avalon.
Recognized as the #1 brand of bottleless water cooler dispensers,
our products continually set new standards in the hydration
industry.
Job Summary
*Full-time salary position*
The purpose of this position is to provide an outstanding Customer
Care experience for our water cooler dispenser products. Customer
interaction will be via inbound phone, email, or chat queue-based
channels. If you love consumer products, strive to provide an
incredible customer service experience and work hard to exceed
customer expectations, then this is the job for you! -*In-house
position. -We will train.*
Responsibilities
Answers first level incoming customer support requests in a
fast-paced environment via phone, email, or chat. Assist customers
who request support ranging from product training and
troubleshooting, account-services related requests
(billing/orders), and shipment status
Supports ongoing management and retention activities, including
research to determine the root cause of the issue or problem.
Identifies the best approach for retaining business based on
client's situation.
Takes initiative and identifies potential issues
Works on issues that range from answering product questions to
providing basic to moderately complex technical support when a
caller is experiencing difficulty using a product
Provides instruction on use and application of products; answers
questions; makes recommendations regarding product selection to
current or prospective customers
Responds to billing or contract questions, including assisting with
updating credit card information, setting up promotional pricing
plans, and issuing refunds
Assists with product installation questions
Assist customers at a quick pace while using potentially using a
few computer programs
Requirements
Customer-focused - what we do revolves around the customer!
Ability to create customer love under challenging circumstances
Ability to think critically, troubleshoot and solve complex
problems in a fast-paced environment
Ability to excel in a team environment and put team goals ahead of
personal goals
Experience using Microsoft Office or other word processing tools
required; Word, Excel and Outlook experience desired
Must have strong computer skills and the ability to use multiple
computer tools and programs quickly
Ability to multitask and work in a fast-past environment
Demonstrated ability to listen, assess, determine and communicate
corrective measures
Basic mathematical skills
Must have good verbal and written communication skills
English-speaking proficiency is required; bilingual skills a
plus
1-2 years customer service/support role
Benefits & Perks:
Working with smart, positive people
Competitive salary
Paid time off
Full healthcare benefits
Life Insurance
Weekly Bonuses -
Office luncheons & activities -
Endless cups of coffee and more!
Keywords: Avalon H2o, Lakewood , Customer Success Expert, Other , Lakewood, New Jersey
Click
here to apply!
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