Customer Service

Company: Safe Fleet
Location: Lakewood
Posted on: March 17, 2023

Job Description:

Meet the Smart Safety Company
At Safe Fleet our name says it all - we are redefining what Fleet Safety means with one-stop access to customized, integrated, and intelligent solutions that answer today's safety needs and anticipate tomorrow's challenges. By making fleets smarter, we make them safer.
We've worked to build an integrated safety platform for fleet vehicles of every type - School Bus, Transit, Fire, EMS, Law Enforcement, Work Truck, Truck & Trailer, Waste & Recycling, Industrial, and Military.
We're driving safety forward in everything we do and we're looking for innovative, enthusiastic self-starters to join us.
American Van Equipment , a proud Safe Fleet company, has been manufacturing and selling top quality van and truck equipment like ladder racks and shelving since 1978! We produce everything we sell and our work ethic and customer commitment are evident in every product.
---Work for the Smart Safety Company
The Customer Service and Sales Representative is the friendly, knowledgeable voice of American Van Equipment!This relationship builder is primarily responsible for serving as the day-to-day customer contact for questions related to products, order requirements and status as well as other aspects of the supplier/customer relationship. Working closely with, and providing support to the Sales and Operations Departments, to ensure accuracy of purchase orders, availability of product and timely processing of all orders.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Core duties and responsibilities include the following:
Primary point of contact for existing and potential customers
Effectively communicate on the telephone to gain insight into customer needs while entering customer detail
Determine customer requirements and expectations to recommend specific products and solutions
Communicates with all individuals whose involvement impacts customer communications and satisfaction
Tracks shipment status of customer orders
Resolves product or service issues by clarifying customer needs, determining cause, selecting and explaining with detail, and implementing best solution
Communicates with freight carriers regarding customer orders
Handles inquiries made via email, website, and/or chat
Works closely with showroom customers as well as scheduling installation work
Communicates with warehouse manager on customer pickup orders
Maintain customer records by updating needed account information
Prepares and sends electronically quotes for existing and future customers
Captures needed detail and collaborates with key management personnel involving special price requests that support fleet, muni and large volume opportunities
Sends order acknowledgements and composes letters to existing customers and future prospects
Quotation follow-up
Assimilates customer credit information and provide to the accounting department
Other duties as assigned
SUPERVISORY RESPONSIBILITIES:
This job has no supervisory responsibilities
COMPETENCIES:
To perform the job successfully, an individual should demonstrate the following competencies:
Customer Service
Problem Solving
Interpersonal Skills
Excellent written and verbal communication skills to interact with all business levels
Planning/Organizing/Ability to multitask
Quality management
Attention to details
Continuous improvement initiative
QUALIFICATIONS:
High School Diploma, Associate's degree (A.A) or equivalent from two-year College or technical school preferred
Preferred experience in customer service, sales or related experience and/or training
LANGUAGE SKILLS:
Ability to read, write, speak, and comprehend English
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization in person, on the phone, and in writing
COMPUTER SKILLS:
Internet based software
Order processing software
MS Office
PHYSICAL DEMANDS:
The employee must have adequate hearing and visual acuity.
The position requires being seated a good portion of the day.Employee may occasionally lift and/or move up to 10 pounds.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PPE REQUIREMENTS:
In compliance with OSHA standards it has been determined that Safety glasses and footwear are required on the plant floor
WORK ENVIRONMENT:
The noise level in the work environment is usually moderate
Working environment is in an air-conditioned cubical with occasionally physically going into an unheated/air- conditioned manufacturing/warehouse setting where the employee may be exposed to dust, odors, oils, cleaning solvents, lubricants, or noise
WORK HOURS:
Expected to work 40+ hours weekly, paid Overtime
Typical office hours are worked between 8am-8pm Monday thru Friday
Work hour requirements could vary with business needs
At American Van, a Safe Fleet Company, you are empowered to build a career that will take you where you want to go. You will enjoy the support to think outside the box and the tools necessary to achieve personal success. We offer a comprehensive compensation package, including Medical, Dental, 401K, bonuses, and more!
We are a background check and pre-hire drug screen company where allowed by law.
*Safe Fleet does not discriminate in hiring or employment on the basis of race, color, religion, gender, marital status, national origin, sexual orientation, age, disability, ancestry veteran status or any other status protected by law.

Keywords: Safe Fleet, Lakewood , Customer Service, Other , Lakewood, New Jersey