LakewoodNJRecruiter
the smart solution for Lakewood jobs

Senior Fraud Representative / Full-time / Work from Home

Company: Mommy Jobs Online
Location: Lakewood
Posted on: February 27, 2019

Job Description:

Full time Work at Home Senior Fraud Intake Representative Are you looking for a challenging role that includes the convenience of working virtually at home? Are you a reliable, Do the right thing, highly self-motivated individual? Do you genuinely care about helping customers? Then a Virtual Servicing role may be the role for you! These exciting Virtual Servicing positions allow agents to work from the convenience of their own home while offering the opportunity to be part of a high quality servicing environment that is looking to make the customer experience simple, yet effective. The desire to minimize customer effort while showing a high level of passion and energy when problem solving on behalf of the customer will be essential. You will also be asked to assure speedy resolution of issues by using well defined critical thinking skills. Associates will be responsible for primarily fielding inbound calls, answering questions, providing an unmatched customer experience, and handling customer concerns through one call resolution with a focus on protecting our customers from potential fraudulent activities on their account. Associates will also utilize a variety of systems and tools to efficiently analyze and service the needs of the customer and will inform and educate customers to help them make well-informed decisions essential to utilizing their credit card in this ever growing digital world. In addition, listening skills are critical such that effective use of information that is heard is fully leveraged. This role is responsible for complex research and analysis of account activity to assess levels of risk. The successful candidate will take appropriate corrective action through customer contact to verify legitimate usage. He/she will also provide reviews and analysis of risky or exceptional conditions with the goal of helping protect our customers from fraudulent activities on their account. Success in this role require the following: The ability for you to be a passionate customer service advocate with past experiences for you to draw upon Strong time management and multi-tasking skills in a virtual environment Capable of working through changes and challenges by problem solving to achieve the desired result Possess Strong decision making ability and pay close attention to detail High level of autonomy and ethical self-management in a highly audited setting Willingness and acceptance to be nimble when servicing customers Excellent grammar, verbal, and vocal skills Exceptional listening, questioning and call control techniques Knowledge of digital servicing Basic Qualifications: High School Diploma, GED or Equivalent Certification Preferred Qualifications: 2+ years customer service experience in financial services or at least 2 years customer service experience in credit card services 2+ years fraud experience W@H experience and/or HVSS/FDO experience Virtual Servicing Associate (Work at Home) Additional Expectations: Regular and predictable attendance required This role requires a home office environment that is free from background noise, distractions and any activities that could potentially interrupt focus on servicing our customers Ability to sit in front of a PC monitor for extended periods of time A high-speed broadband internet service provider is required in the home office space No dial up or Satellite internet service providers permitted A hardwired internet connection is required upon start to perform the duties of this job The Internet service provider speed/bandwidth must be 3 megabytes per second or higher (minimum required). Please contact your internet service provider for confirmation Please check your internet service provider speed/bandwidth here, http://www.speedtest.net/ The internet connection can only be used for our purposes during your schedule Our ideal candidate should have strong, independent, problem solving skills and should be able troubleshoot technical issues The virtual servicing department operating hours are 8am 12am (7 days a week) The official production schedule that a new employee accepts is based on business need and will be the expected schedule worked unless business needs change in the future. Pay: $16.00 hr To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLRhondaT when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs Online, Lakewood , Senior Fraud Representative / Full-time / Work from Home, Other , Lakewood, New Jersey

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Work From Home HR Personnel Assistant
Description: HR Personnel Assistant Job Duties: You will need to make outbound calls to jobseekers pertaining to joining our remote work-at-home job board to find employment. You will need to post classified job ads (more...)
Company: Mommy Jobs Online
Location: Hicksville
Posted on: 03/23/2019

Part Time Event Specialist
Description: Part Time Event Specialist Are you outgoing and enjoy interacting with people If promoting brand awareness through product demonstration sounds appealing, then our Part Time Job is the right fit for (more...)
Company: Advantage Solutions
Location: Vineland
Posted on: 03/23/2019

NOW INTERVIEWING!!! - Work From Home Career
Description: Looking for a career change, to supplement what you are already doing, put an end to your commute or want to be home more with
Company: Ameriplan Careers
Location: West Babylon
Posted on: 03/23/2019


Email Marketing Specialist - Work From Home
Description: At Mommy Jobs Online our qualified recruiters will enjoy the freedom and profitability of independent recruiting 1099 while benefiting from the tools, branding and support of a national recruiting work (more...)
Company: Mommy Jobs Online
Location: Hicksville
Posted on: 03/23/2019

Cosmetics and Beauty Hiring Event - Mar 26, 11am-7pm: Broadway Mall
Description: Macy's Cosmetics Hiring Event Tuesday, March 26th - 11:00 a.m. to 7:00 p.m. Macy's will be conducting on-the-spot interviews and extending job offers for open positions. Complete your application and (more...)
Company: Macy's
Location: Hicksville
Posted on: 03/23/2019

91C Utilities Equipment Repairer
Description: If you're interested in a maintenance career, join the Army National Guard as a Utilities Equipment Repairer and help keep operations running smoothly on and off the battlefield. Your primary responsibility (more...)
Company: Army National Guard
Location: Vineland
Posted on: 03/23/2019

Local Class A Drivers- Guar. $1K Wk - Home PM & W/E's
Description: This position is for local residents only. Local Class A Drivers - Home Nights Weekends - Guaranteed Minimum 1000 Weekly, Bonuses Benefits 2015 Equipment
Company: White Arrow
Location: New Brunswick
Posted on: 03/23/2019

Bilingual Customer Care - Hurricane Relief - Work From Home
Description: We have immediate openings for bilingual Customer Service Representatives to assist the thousands of Americans affected by the devastation of recent hurricanes and in need of emergency assistance, housing (more...)
Company: Mommy Jobs Online
Location: Levittown
Posted on: 03/23/2019

BENEFIT SPECIALISTS NEEDED NOW!
Description: The Nations Premier Health and Dental Benefits Discount Company is seeking energetic,
Company: Ameriplan
Location: Mount Vernon
Posted on: 03/23/2019

Law Enforcement Transcriber
Description: This position is with Mommy Jobs Online, so please visit mommyjobsonline.com to apply and get registered on our site directly Individuals who can transcribe audio content of criminal investigations,
Company: Mommy Jobs Online
Location: Levittown
Posted on: 03/23/2019

Log In or Create An Account

Get the latest New Jersey jobs by following @recnetNJ on Twitter!

Lakewood RSS job feeds