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Store Counter Associate

Company: Carrier Enterprise
Location: Lakewood
Posted on: July 16, 2019

Job Description:

Store Counter Associate Location:Lakewood, NJ Job Code:3693 # of Openings:1 Description CE Northeast (CNE) is a division of Carrier Enterprise, a joint venture with Watsco and Carrier Corporation that sells HVAC equipment, parts and supplies to residential and commercial dealers. The HVAC Store Associate/Sales position is in our Lakewood, NJ location. Responsibilities: - Sells heating, ventilation and air conditioning (HVAC) equipment, parts and supplies - Greets customer on sales floor or receives telephone call and determines make, type, and quality of merchandise desired. Discusses use and features of various parts; demonstrates use of merchandise. - Displays merchandise, suggests selections that meet customer's needs, and emphasizes selling points of article such as quality and utility. Maintain a clean and organized showroom. - Reads catalog, or computer for replacement part stock number and price. Advises customer on substitution or modification of part when replacement is not available. - Uses computer database to research availability of merchandise. Fills customer orders from stock or prepares transfer from other location. Prepares sales order or quote order. - Receives payment or obtains credit authorization. Examines defective articles returned by customers to determine if refund or replacement should be made. - Solicits new and established customers via telephone to promote sales. Resolves or alerts management regarding inventory issues or customer concerns. - Works with clerical staff to check and maintain open orders, purchase orders, return merchandise purchase orders. Assists in maintaining current and accurate warranty return authorizations and their credit adjustments. - Follows direction provided by counter lead (if applicable) and lends support to warehouse staff in their duties. Qualifications: - Excellent customer service skills - Practical knowledge of warehouse, data processing, paper flow and operations procedures. - Must have the ability to negotiate transactions on an intra- and inter-company level. Must possess the ability to mediate situations among employees and customers as they arise. - Beginner to intermediate to advanced user of the Internet and Microsoft Office Products (Word, Excel, and Outlook). - Ability to learn new software quickly and accurately. - Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to apply concepts of basic algebra. - While performing the duties of this job, the employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Any lifting from 50-75 would require assistance from another employee. Relocation is not offered for this position. - Ability to multi-task with customers/phones Reasons to join our team at Carrier Enterprise! Advancement Opportunities Paid sick, personal, vacation and holiday Health/Dental/Vision insurance Health Savings Account Short Term Disability Long Term Disability option Stock Purchase Plan 401K There is no relocation for this position Carrier Enterprise, LLC is an Equal Opportunity/Affirmative Action Employer.

Keywords: Carrier Enterprise, Lakewood , Store Counter Associate, Other , Lakewood, New Jersey

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