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IT Help Desk Technician

Company: Renaissance Pharmaceuticals
Location: Lakewood
Posted on: January 17, 2020

Job Description:

Overview

The Help Desk Technician installs, configures, and ensures proper physical operation of the desktop and laptop computers. The technician assists users with a variety of needs related to desktop software and ensures proper operation of Renaissance's computer hardware, desk top phones and cellular devices., This position is responsible for the response and completion of help desk tickets and in some cases the escalation to next level support.

Responsibilities

--- Set up workstations with computers and necessary peripheral devices (switches, printers etc.)
--- Install and configure appropriate software and functions according to specifications
--- Ensure security and privacy of networks and computer systems
--- Provide orientation and guidance to users on how to operate new software and computer equipment
--- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.)
--- Coordinate with management on IT projects
--- Work with IT vendors to procure necessary items
--- Monitor and first line troubleshoot network, phone system and server operations

Qualifications

Two years college education/technical school

At least 2 years of experience with Microsoft Windows Active Directory in a corporate environment

Prefer at least 2 years of relevant experience in the pharmaceutical industry

Proven experience as IT Technician or relevant position

Excellent diagnostic and problem solving skills

Excellent communication ability

Outstanding organizational and time-management skills

In depth understanding of diverse computer systems and networks

Good knowledge of internet security and data privacy principles

Certification as IT Technician is required! (e.g. CompTIA A+, Microsoft Certified IT Professional)

Keywords: Renaissance Pharmaceuticals, Lakewood , IT Help Desk Technician, Professions , Lakewood, New Jersey

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