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Support Technician

Company: The Phoenix Group
Location: Lakewood
Posted on: February 21, 2021

Job Description:

We are looking for a support technician to be at client site in Lakewood for the following days and hours:Monday - Thursday - 4 PM to 12 AMSaturdays - 6 PM to 12 AMIt is an evening shift. Days off will be Fridays and Sundays.Mission:--L1 Support Technician to provide excellent customer support in a face-paced, high volume helpdesk setting.Expected outcome:* Resolving 14 tickets each day* Providing best possible solution to clients* Maintaining clear communication with clients* Periodic assignment of afterhours supportCompetencies:* At least 2 years of IT Helpdesk Experience* Troubleshooting Internet Issues* Experience in Office 365 portals* Troubleshooting all Office 365 applications* Experience with deploying and managing network printers* Working with GPO's and Active Directory* Ability to pay close attention to detail while performing technically detailed tasks* Ability to deal effectively with stressful situations* Self-motivated with the ability to work in a fast-moving environment* Strong interpersonal skills including phone manner, written communication, and client-care* Ability to articulate technical information clearly and simply to non-technical people* Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution* Self-motivated and can be self-directed when necessary

Keywords: The Phoenix Group, Lakewood , Support Technician, Professions , Lakewood, New Jersey

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