Support Technician
Company: The Phoenix Group
Location: Lakewood
Posted on: February 21, 2021
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Job Description:
We are looking for a support technician to be at client site in
Lakewood for the following days and hours:Monday - Thursday - 4 PM
to 12 AMSaturdays - 6 PM to 12 AMIt is an evening shift. Days off
will be Fridays and Sundays.Mission:--L1 Support Technician to
provide excellent customer support in a face-paced, high volume
helpdesk setting.Expected outcome:* Resolving 14 tickets each day*
Providing best possible solution to clients* Maintaining clear
communication with clients* Periodic assignment of afterhours
supportCompetencies:* At least 2 years of IT Helpdesk Experience*
Troubleshooting Internet Issues* Experience in Office 365 portals*
Troubleshooting all Office 365 applications* Experience with
deploying and managing network printers* Working with GPO's and
Active Directory* Ability to pay close attention to detail while
performing technically detailed tasks* Ability to deal effectively
with stressful situations* Self-motivated with the ability to work
in a fast-moving environment* Strong interpersonal skills including
phone manner, written communication, and client-care* Ability to
articulate technical information clearly and simply to
non-technical people* Enjoys helping people to the extent that no
problem is considered mundane, no matter how simple the solution*
Self-motivated and can be self-directed when necessary
Keywords: The Phoenix Group, Lakewood , Support Technician, Professions , Lakewood, New Jersey
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