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Chargeback Analyst

Company: Sutton Warehousing
Location: Lakewood
Posted on: January 11, 2022

Job Description:

Company: Sutton Warehousing, a highly trusted supply chain service provider, servicing manufacturers of wholesalers of consumer products being sourced and distributed to markets globally.

Job Description

The Chargeback Coordinator will be part of the AR team. Our ideal candidate will have a sharp eye, strong organizational skills, demonstrated ability to meet hard deadlines, who will take initiative to improve the status quo. This position is not remote; you will be working in our Lakewood NJ office. In addition to being able to meet the location requirements, this person also must be able to adhere to these essential duties & responsibilities:

Responsibilities:
Duties include the research and resolution of retailer chargebacks, with the goal of recovering invalid deductions, negotiating valid deductions, and effectively resolving issues that lead to chargebacks, to prevent recurrences.
Perform necessary research and look up transaction details that need to be included with each dispute
Resolve issues in accordance with approved policies and procedures
Maintain an accurate aging report
Identify and execute the necessary process adjustments
Interact with customers to resolve outstanding issues
Investigate & dispute logistic & EDI related compliance chargebacks
Knowledge of the routing process with the major retailers is a must
Vendor compliance experience a plus

Qualifications:
Candidate must have 4-7 years' experience in researching and resolving retailer chargebacks.
Must be able to effectively multi-task in a fast-paced environment with a heavy workload
Must be highly attentive to details and extremely good at follow up.
Must have excellent written and verbal communication skills.

Keywords: Sutton Warehousing, Lakewood , Chargeback Analyst, Professions , Lakewood, New Jersey

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