Dispatcher

Company: GEM Mobile Health
Location: Lakewood
Posted on: May 6, 2022

Job Description:

$1,000 Sign on Bonus to Newly Hired Full-Time Dispatchers!
Overview:
GEM Mobile Health is seeking experienced dispatchers for our Communications Center located in our corporate office.
Job Summary:
Reports to the Communications Supervisor, the Dispatcher is responsible for the coordination and control of radio and telephone communication relating to the provision of Emergency Medical Services; processing incoming emergency requests as well as all scheduled appointments using the Rescue-Net System protocols as established by GEM Mobile Health policies and procedures.
Responsibilities:
Ensures requests for service are met in a timely manner by scheduling, locating, dispatching and monitoring EMT and MAVT crews.
Receives and records radio and/or telephone calls, selects appropriate course of action for each call according to GEM policy.
Maintains information on all calls; prepares detailed reports on all activities occurring during assigned shifts.
Deals with sensitive information in a discreet and professional manner maintaining confidentiality.
Maintains a positive customer service attitude at all times
Maintains appropriate and detailed records of all telecommunications, completes and transmits end of shift reports.
Responsible for understanding all operational positions such as the Call Center, all EMS job functions, and Supervisory functions.
Maintain all certifications required to perform all duties for this position, including EMT certification.
Responsible for assisting call takers when call volume is heavy to ensure continuous quality customer service.
Responsible for understanding how to use the eCore scheduling system.
Responsible for managing overtime properly especially when replacing shifts due to call-outs.
Enhances dispatch department reputations by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Required Qualifications:
Reliable and dependable (EMS transport rarely closes)
Excellent verbal and written communication skills in English
Ability to speak clearly and distinctly with crews/employees/facilities/clients
Minimum of 1 to 2 years of dispatching experience
Ability to multitask through BLS/MAV crews with accurate follow up instructions
Understands that transports are time sensitive
Previous customer service experience
Preferred Qualifications:
Strong knowledge of Fleet Eyes and monitoring vehicles for optimum efficiency
Dispatching experience preferably in an EMS setting
Call taking experience in an EMS setting
Some college preferred
Benefit Conditions:
Waiting period may apply
Only full-time employees eligible
COVID-19 Precaution(s):
Remote interview process
Personal protective equipment provided or required
Temperature screenings
Social distancing guidelines in place
Sanitizing, disinfecting, or cleaning procedures in place
This Job Is Ideal for Someone Who Is:
People-oriented -- enjoys interacting with people and working on group projects
Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
Detail-oriented -- would rather focus on the details of work than the bigger picture

GEM Mobile Health is an Equal Opportunity Employer

Keywords: GEM Mobile Health, Lakewood , Dispatcher, Professions , Lakewood, New Jersey