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Dispatcher

Company: GEM Mobile Health
Location: Lakewood
Posted on: June 19, 2022

Job Description:

$1,000 Sign on Bonus to Newly Hired Full-Time Dispatchers! Overview:GEM Mobile Health is seeking experienced dispatchers for our Communications Center located in our corporate office.Job Summary:Reports to the Communications Supervisor, the Dispatcher is responsible for the coordination and control of radio and telephone communication relating to the provision of Emergency Medical Services; processing incoming emergency requests as well as all scheduled appointments using the Rescue-Net System protocols as established by GEM Mobile Health policies and procedures.Responsibilities:

  • Ensures requests for service are met in a timely manner by scheduling, locating, dispatching and monitoring EMT and MAVT crews.
  • Receives and records radio and/or telephone calls, selects appropriate course of action for each call according to GEM policy.
  • Maintains information on all calls; prepares detailed reports on all activities occurring during assigned shifts.
  • Deals with sensitive information in a discreet and professional manner maintaining confidentiality.
  • Maintains a positive customer service attitude at all times
  • Maintains appropriate and detailed records of all telecommunications, completes and transmits end of shift reports.
  • Responsible for understanding all operational positions such as the Call Center, all EMS job functions, and Supervisory functions.
  • Maintain all certifications required to perform all duties for this position, including EMT certification.
  • Responsible for assisting call takers when call volume is heavy to ensure continuous quality customer service.
  • Responsible for understanding how to use the eCore scheduling system.
  • Responsible for managing overtime properly especially when replacing shifts due to call-outs.
  • Enhances dispatch department reputations by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.Required Qualifications:
    • Reliable and dependable (EMS transport rarely closes)
    • Excellent verbal and written communication skills in English
    • Ability to speak clearly and distinctly with crews/employees/facilities/clients
    • Minimum of 1 to 2 years of dispatching experience
    • Ability to multitask through BLS/MAV crews with accurate follow up instructions
    • Understands that transports are time sensitive
    • Previous customer service experiencePreferred Qualifications:
      • Strong knowledge of Fleet Eyes and monitoring vehicles for optimum efficiency
      • Dispatching experience preferably in an EMS setting
      • Call taking experience in an EMS setting
      • Some college preferredBenefit Conditions:
        • Waiting period may apply
        • Only full-time employees eligibleCOVID-19 Precaution(s):
          • Remote interview process
          • Personal protective equipment provided or required
          • Temperature screenings
          • Social distancing guidelines in place
          • Sanitizing, disinfecting, or cleaning procedures in placeThis Job Is Ideal for Someone Who Is:
            • People-oriented -- enjoys interacting with people and working on group projects
            • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
            • Detail-oriented -- would rather focus on the details of work than the bigger picture
            • GEM Mobile Health is an Equal Opportunity Employer

Keywords: GEM Mobile Health, Lakewood , Dispatcher, Professions , Lakewood, New Jersey

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