Chief Architect, Salesforce (Sr. Director)

Company: Cognizant Technology Solutions
Location: Bridgewater
Posted on: May 28, 2025

Job Description:

We are seeking a Chief Architect - Salesforce (Senior Director level) to join our North American Salesforce team supporting our Cognizant Moment CXCRM practice. This is a critical leadership and management role with responsibility for building and growing the NA Salesforce organization for this practice. The role has both pre- and post-sale accountabilities and is considered hands-on in terms of crafting solutions/creating architectures, in addition to managing a small team. Cognizant Moment reinvents experience in an AI-enabled world. Comprised of industry creative leaders and technology experts, Cognizant Moment helps businesses build a new kind of experience ecosystem - one that combines big data insights with the imaginative application of generative AI to drive innovation and deliver hyper-personalized, dynamic experiences that drive brand growth and differentiation. Focus areas include: Experience Transformation, Marketing and Content, Commerce, Digital Product Design, Learning & Employee Experience, and Customer Service. As a proven leader and experienced Salesforce Architect, you will assist Moment clients align business strategy with technology execution across North America. You will work closely with senior business and technology leaders from our clients - guiding them through complex transformations that deliver significant business value. Location Desired locations for this role are Dallas/Ft. Worth, Texas, Bridgewater/Teaneck, NJ or Chicago, IL. At Cognizant, we strive to provide flexibility wherever possible, and we are here to support a healthy work-life balance though our various wellbeing programs. If you are within a 50 mile radius of a Cognizant office, we prefer you work from a Cognizant office 3 days a week unless you are traveling to a client site. This role requires 50% travel. What you'll do

• Champion architectural excellence across multiple teams, ensuring alignment with the CXCRM strategic direction.
• Foster a collaborative, high-performing team environment by facilitating effective communication and alignment between stakeholders and technical teams.
• Work closely with executive leadership and product teams to define and drive architectural roadmaps that align with SAP's broader business objectives.
• Lead high-impact Salesforce engagements by establishing credibility, building trust, and taking ownership of complex client issues.
• Ensure alignment across delivery teams, overseeing the development and integration of Salesforce applications to ensure seamless functionality.
• Design and evolve business architecture artifacts, including capability maps, value streams, and operating models, to translate strategic intent into actionable transformation roadmaps.
• Shape and grow our salesforce capabilities by creating reusable assets, delivery methods, and go-to-market strategies.
• Develop and drive integrated strategies in collaboration with key Cognizant stakeholders, ensuring alignment across business value, architecture, and delivery.
• Mentor junior developers, contribute to best practices documentation, and drive continuous improvement in delivery methodologies. What you bring
  • 20+ years of progressive leadership experience in business architecture, strategic planning, or enterprise transformation roles.
  • Technical and effective people manager with proven track record for building highly scalable systems and high-performance teams
  • Proven ability to translate complex strategies into clear, actionable business capability roadmaps.
  • Strong understanding of how digital platforms, data, cloud, and AI technologies drive business performance.
  • Exceptional facilitation, communication, and storytelling skills-able to connect with C-level stakeholders and delivery teams alike.
  • Demonstrated success as an engagement lead, solution lead, or people leader on large-scale strategy or transformation initiatives.
  • Excellent communication, presentation, and stakeholder management skills. Strong project leadership experience in an agile or hybrid delivery environment.
  • A collaborative leadership style grounded in humility, empathy, and continuous feedback.
  • Certifications such as Salesforce Certified Technical Architect or Salesforce Certified Application Architect.
  • Strong working knowledge of / experience with CCaaS platforms is a plus. What's in it for you Cognizant offers the following benefits for this position, subject to applicable eligibility requirements:
    • Medical/Dental/Vision/Life Insurance
    • Paid holidays plus Paid Time Off
    • 401(k) plan and contributions
    • Long-term/Short-term Disability
    • Paid Parental Leave
    • Employee Stock Purchase Plan

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