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Sales Development Representative

Company: Unex Manufacturing, Inc.
Location: Lakewood
Posted on: November 22, 2021

Job Description:

JOB TITLE: Sales Development Representative
EMPLOYER : UNEX Manufacturing Inc .
DEPARTMENT: Sales
REPORTS TO: Inside Support Manager

SUMMARY:
The Sales Development team at UNEX is responsible for providing customer assistance with product quotes and application requests and addressing customer questions and concerns surrounding UNEX solutions. The Sales Development Representative interacts with customers daily, addressing all incoming calls and emails with questions about UNEX products, requests for quotes, as well as questions and concerns about existing orders. The primary objective of the Sales Development Representative is to exceed our customer's expectations, raising the bar on sales support and customer service.

DUTIES AND RESPONSIBILITIES:
Application Support and Customer Quoting
Assists customers with application requests and pricing utilizing our quoting software, ERP, and CRM systems
Enters new sales leads (phone calls, emails, etc.) and sales opportunities into our CRM system for processing.
Maintains a 24-hour (or less) turn-around on requests utilizing standard products.
Sales Support
Partners with the Regional Sales Managers to support and nurture the sales pipeline, as well as support our distributor network.
Follows up on existing leads and opportunities in the sales funnel.
Works with our Engineering and Manufacturing teams on all special requests.
Provides UNEX distributor network with freight quotes, job and shipment information.
Lead Tracking and Development
Engages with customers via phone, email, and live chat on our website, Unex.com
Collaborates with Sales and Marketing teams to capture new/potential customer contact information.
Manages data for new and prospective customers in MS Dynamics CRM.
Ensures all communication with prospects is logged and accurate.
Follows up regularly with sales leads and UNEX distributor partners to ensure customers have received the requested information, including quotes.
Occasional Work-related Travel Required
Manage flight and hotel bookings, adhering to the company Travel Policy as outlined in the UNEX Company Handbook.

QUALIFICATIONS:
College degree preferred
Sales and Marketing experience preferred
Previous Customer Service experience preferred
Computer skills required: Spreadsheet Software (Excel); Word Processing Software (Word); Electronic Mail Software (Outlook)
Other skills required:
Ability to read, analyze, and interpret general business documents. Ability to write business correspondence, primarily emails with customers. Ability to effectively present information and respond to questions from groups of managers, customers, and other members of the UNEX team.
Ability to operate independently, assume responsibility for self-directed programs with high quality, high productivity as a standard.
Demonstrate the ability to move past obstacles and use internal/external resources effectively to achieve results.

COMPETENCIES:
Communication Excellent communication skills
Ability to communicate clearly and effectively in English, written and verbal.
Ability and willingness to become well-versed in UNEX solutions, applications, and processes to effectively communicate with a wide range of customers, distributor partners, and internal teams.

Attendance/Punctuality
Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
Safety and Security
All employees are responsible for observing safety and security procedures as applicable and reporting potentially unsafe conditions to management.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
Frequently required to sit
Occasionally required to walk
Frequently required to utilize hand and finger dexterity
Continually required to talk or hear
While performing the duties of this job, the noise level in the work environment is usually moderate
The employee must occasionally lift and /or move more than 50 pounds / frequently lift and/or move up to 25 pounds / continually lift and/or move up to 10 pounds
Specific vision abilities required by this job include: Close vision; Distance vision; Color vision; Peripheral vision; Depth perception and ability to adjust focus
UNEX OFFERS:
Competitive salary
Paid holidays and vacation time
Health, Dental, Life, and Disability insurance
401(k) Retirement Plan

Keywords: Unex Manufacturing, Inc., Lakewood , Sales Development Representative, Sales , Lakewood, New Jersey

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