Office Service Representative II

Company: Canon Business Process Services, Inc.
Location: New York
Posted on: May 24, 2025

Job Description:

OverviewUnder general supervision, this role is responsible for handling and dispatching all mail, packages, and interoffice correspondence for all classes of mail/packages. Responsibilities may also include activities in the copy center, reception, hospitality, and other duties as assigned.ResponsibilitiesCUSTOMER SERVICEEnsure total customer satisfaction by understanding customer expectations, proactively resolving problems, and building strong relationships.MAIL/PACKAGES/POUCHESReceive, sort, and deliver incoming mail & packages according to assigned floors and timeframes. Prepare outgoing mail/packages, including wrapping, sealing, weighing, and affixing postage in accordance with postal regulations.Prepare special outgoing inter-office pouches for client affiliates as scheduled.Package and process outgoing overnight shipments (e.g., Federal Express, UPS) to meet deadlines, and log incoming overnight packages.Log all outgoing and incoming items accurately and review for completeness.SUPPLIES/COPYING/FAXING/ADMINISTRATIONDistribute supplies to client employees as requested, verify and log orders, and monitor inventory levels of copy supplies, paper, and toner. Keep the supply area organized.Handle distribution of items to client employees, affiliates, dealers, etc.Estimate runtime for photocopy jobs, check quality, produce bound copies when needed, and deliver/pick up jobs.Perform minor maintenance on photocopy machines, such as clearing paper jams and scheduling service.Operate and manage fax machines, maintain logs, input data for billing, and generate reports as needed.Prepare monthly reports on production and volume to measure productivity and billing.Perform other administrative duties like copying, scanning, and faxing as required.Additional functions at the direction of the Site Manager may include:Maintaining client's kitchen and conference rooms, ordering food, and making coffee.Providing reception services, including answering phones, taking messages, and greeting visitors.Moving boxes, supplies, or furniture; replacing light bulbs.Document scanning and preparing outgoing shipments.Learning new office automation features and functionalities as technology evolves.Performing other duties as assigned.Qualifications

• High school Diploma or equivalent.
• 2-5 years' experience in a mailroom or professional office environment.
• Knowledge of shipping procedures, including metering and weighing.
• Proficiency in computer skills preferred.
• Ability to operate various equipment such as fax, scanner, metering, and photocopiers.
• Excellent customer service, professional attitude, and appearance.
• Ability to work overtime and meet deadlines.PHYSICAL DEMANDS
  • Regular twisting, turning, squatting, bending, reaching, lifting, and prolonged sitting, standing, or walking.
  • Regularly lift and carry up to 20 lbs., move over 50 lbs with assistance.
  • Occasionally lift up to 50 lbs.
  • Frequent use of hand and foot controls.
  • Occasional stair climbing.What We Offer:Competitive pay & benefits!Comprehensive training and development programs for career advancement.A positive work environment focused on client satisfaction.Employee discounts on entertainment, products, and services nationwide!Come Join Our Team!
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Keywords: Canon Business Process Services, Inc., Lakewood , Office Service Representative II, Sales , New York, New Jersey