LakewoodNJRecruiter Since 2001
the smart solution for Lakewood jobs

Customer Service Representative/ HME Support Rep

Company: Mommy Jobs online
Location: Lakewood
Posted on: August 16, 2019

Job Description:

Customer Service Representative / HME Support Rep. Mommy Jobs Online is seeking a HME Support Representative to answer incoming calls, voice mails and emails to the Support Desk regarding user questions. The Representative is responsible for identifying the customer issue and providing a solution in order to resolve the case. The Representatives primary objective of the HME customer support team is to provide consultative responses to the many types of technical and non-technical questions raised by our customers and maintain a high level of customer satisfaction. The Representative is a hands-on contributor, and will be responsible for handling calls, emails and voicemails from the our customer base. The Representative must be able to communicate effectively with customers while also being comfortable with challenging scenarios. The right candidate has a mix of support and technical competencies, and is experienced with product release and customer service responsibilities. The Representative must be a team player with a positive attitude, strong interpersonal skills, and strong verbal and written communication skills. Must have a general understanding on how software businesses are organized and how customer support success is measured. What youll do: Work directly with our customers either by telephone or through electronic communication Answer questions and resolve cases regarding our application and its extended services Respond promptly to customer inquiries Professionally listen to and resolve customer concerns and escalate as appropriate Obtain and evaluate all relevant information to handle inquiries and complaints Direct requests and unresolved issues to the designated resource Accurately record details of inquiries, comments, concerns, action taken and next steps Communicate and coordinate with internal departments as needed Document resolutions into knowledge articles for information sharing Provide exceptional customer service by following up on customer interactions Expect occasional off-hours, shift work, or weekend hours as needed to support Production and Releases. About you: Must be a quick learner, pleasant, and have strong dedication and commitment level to a positive customer experience Must be able to work in a fast-paced, challenging environment with minimal supervision Looking for someone with a great attitude that is willing to learn and increasingly strive to improve Strong interpersonal, communication, and customer service skills with the ability to resolve challenging issues in a timely manner Dependable to be at work during assigned shifts and to complete work as expected Ability to multitask and meet specific goals set by supervisors and management Experience with documenting procedures while speaking with customers Strong problem solving and analytical skills About your background: Bachelors degree strongly preferred Minimum 2 years of experience in a customer support environment. Knowledge of customer support best practices. HME, Home health or healthcare administrative experience preferred Product knowledge preferred Call center experience Proficiency with Microsoft Office Suite (Outlook, Word, and Excel) Proficiency with Web Browsers (Explorer, Firefox, Chrome, and Safari) Basic understanding of DME industry, medical billing and accounting Equivalent combination of education and experience will be considered To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Pay: $15.00 per hr. To Become An Agent Apply at mommyjobsonline.com and click on Join Now and select the Customer Service Job Bank Registry to get connected with client and to begin their hiring process. Please reference agent id code MJOLJordanG when you register online. Please allow 24 hours of processing time once you register with us. If you have further questions please contact us at 1 (405) 418 - 6160.

Keywords: Mommy Jobs online, Lakewood , Customer Service Representative/ HME Support Rep, Sales , Lakewood, New Jersey

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Now Hiring Flight Attendants & Ramp Agents @ JFK & LaGuardia Airports.
Description: AIRLINE NOW HIRING at JFK LaGuardia Airports : Flight Attendants.
Company: U.S. Airline Careers
Location: Hicksville
Posted on: 08/24/2019

Customer Service Reps. Work At Home!
Description: We're looking for earners - you can get a performance bonus your first week We are looking for independent contractors to provide customer service. We provide phone support for our clients' sales, customer (more...)
Company: Mommy Jobs Online
Location: Wilmington
Posted on: 08/24/2019

Live Chat Agent
Description: Were a close team with big ambitions World class training Youll learn valuable skills and fascinating knowledge about businesses and industries youve not come across before. Youll learn how to drive a (more...)
Company: MOMMY JOBS ONLINE
Location: Mount Vernon
Posted on: 08/24/2019


Customer Service - Independent Beauty Sales Consultant
Description: We are currently hiring new professional, highly motivated and self sufficient IBSC Independent Beauty Sales Consultants to sell our skin care and cosmetic beauty products. This is a genuine job online (more...)
Company: Mommy Jobs Online
Location: Bethlehem
Posted on: 08/24/2019

Now Hiring Flight Attendants & Ramp Agents @ Newark Airport.
Description: AIRLINE NOW HIRING at Newark Liberty Intl, JFK Intl, LaGuardia Airports :
Company: U.S. Airline Careers
Location: Hackensack
Posted on: 08/24/2019

Financial Services Agent
Description: The Agent Opportunity br br We look for people who: br br Want to make a positive difference in people's lives and in their community br Want a career that is both personally and financially (more...)
Company: State Farm
Location: Wilmington
Posted on: 08/24/2019

Customer Service/Sales - Part Time - Interview Now - $18.50 base-appt.
Description: Customer Service/Sales - Part Time - Interview NowWe are currently running interviews for customer sales service. Part time work, paid weekly. Previous experience isn't required - we provide all of (more...)
Company: Vector Marketing
Location: Reading
Posted on: 08/24/2019

Stay at home - Customer Service Agents - $15 per hr.
Description: Helping Blind Visually Impaired People With Daily Tasks, Without Leaving Your Home . See the world from the comfort of your home office Meaningful interactions with individuals who appreciate your (more...)
Company: Mommy Jobs Online
Location: Trenton
Posted on: 08/24/2019

Insurance Agent
Description: The Agent Opportunity br br We look for people who: br br Want to make a positive difference in people's lives and in their community br Want a career that is both personally and financially (more...)
Company: State Farm
Location: Wilmington
Posted on: 08/24/2019

WORK AT HOME CALL AGENTS
Description: This is a legitimate part time, seasonal home-based position.Our growing Work-At-Home Department connects customers with camping, tours activity reservations as well as hunting fishing licensing needs (more...)
Company: MOMMY JOBS ONLINE
Location: Hackensack
Posted on: 08/24/2019

Log In or Create An Account

Get the latest New Jersey jobs by following @recnetNJ on Twitter!

Lakewood RSS job feeds