Case Management Supervisor - 4905
Company: BronxWorks
Location: New York City
Posted on: February 14, 2026
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Job Description:
Job Description Job Description BronxWorks helps individuals and
families improve their economic and social well-being. From
toddlers to seniors, we feed, shelter, teach, and support our
neighbors to build a stronger community. In all aspects of our
work, we strive for the highest ethical and performance standards
and are guided by the belief that people are to be treated with
dignity and respect regardless of their present situation or past
experiences. Across our 60 locations, we provide programs in a
variety of service areas, including workforce development,
children, youth, families, seniors and homeless prevention. Our
family shelters are safe, welcoming spaces where families can stay
temporarily while they work toward long-term stability. Program
staff provide compassionate support, life-enhancing services, and
community-based resources to help empower each family. Together, we
guide families on their journey back to independence and into
permanent housing. RESPONSIBILITIES Supervise case work staff
through weekly individual and monthly group meetings. Review case
records and reports at least monthly. Direct staff interventions in
difficult or crisis situations. Maintain and monitor program
variance reports to ensure statistical goals are being met. Monitor
program for quality assurance and contract compliance. Provide each
staff member with monthly progress report and yearly performance
appraisals. Assist in the development and implementation of
services for clients. Maintain a case load and provide direct
services to client, including intake, engagement, assessment,
service plan development, referral, advocacy, counseling, exit
summaries and follow-up. Interview and recommend staff for hire.
Submit reports to supervisor monthly, or more frequently as
required. Represent the agency at meetings and events. Act as a
liaison between BronxWorks and other CBO’s, the area community
district, and government agencies. Perform additional duties as
assigned. PROGRAM SPECIFIC RESPONSIBILITIES Oversee case
management, ensuring uniform quality of services and compliance
with regulatory agencies. Recruit, train, supervise and motivate a
team of well-informed, professional staff. Intervene in major
crisis with clients, staff and agencies, ensuring well-being and
compliance with laws and government regulations. Implement goals
for relocating the maximum number of homeless families to
appropriate permanent housing. Coordinate an inter-agency program
of comprehensive social services, providing specialized mental
health service. Prepare social services statistics and reports for
performance analysis and program planning. Formulate and implement
social services policies and procedures. QUALIFICATIONS Master’s
degree in Social Work or related field. LMSW is required within 6
months of hire if not obtained as of hire date. Prior supervisory
experience working in a social service agency preferred.
Proficiency in modern business communications including personal
computers, electronic mail, voicemail, facsimile, and copier
equipment. PHYSICAL REQUIREMENTS Ability to use a computer for
prolonged periods. Ability to occasionally lift and/or move up to
10 pounds. Ability to stand, walk, or sit for long periods of time.
Ability to bend and retrieve objects and/or documents. Ability to
travel in the boroughs of New York City and its adjacent counties
via public transportation. Ability to travel for a minimum of 1
mile within a reasonable amount of time and in all types of
weather, including inclement weather, if required to conduct home
visits and/or field work. BronxWorks seeks to build an inclusive
organization grounded in respect for differences. BronxWorks is
committed to equal employment opportunity and providing reasonable
accommodations to qualified candidates and employees pursuant to
applicable law. This commitment applies to all terms, conditions,
and privileges of employment, including but not limited to
recruitment, hiring, compensation, training and employee
development, placement, promotion, demotion, upgrading,
downgrading, transfer, layoff and termination. We value and
encourage diversity and solicit applications from all qualified
applicants without regard to race, color, gender, sex, age,
religion, creed, national origin, ancestry, citizenship, marital
status, sexual orientation, physical or mental disability, medical
condition, military and veteran status, gender identity or
expression, genetic information, status as a victim of domestic
violence, or any other characteristic protected by federal, state,
or local law. If you require reasonable accommodation as part of
the application process, please contact
hrbenefits@bronxworks.org.
Keywords: BronxWorks, Lakewood , Case Management Supervisor - 4905, Social Services , New York City, New Jersey
